At CIP1 Exams, we strive to provide high-quality resources and support for your exam preparation. We understand that circumstances may arise that require you to seek a refund. Please read our refund policy carefully to understand your rights and obligations.
1. General Policy
We offer a money-back guarantee for our courses and exam packages under specific conditions. Our goal is to ensure that you are satisfied with your purchase and have the best chance of success in your exams.
2. Eligibility for Refund
To be eligible for a refund, you must meet the following criteria:
- Request Timeline: Refund requests must be submitted within 24-hours of your purchase.
- Access to Course Materials: If you have accessed any course materials, including videos, practice questions, or mock exams, you will not be eligible for a refund. This policy is in place as accessing the course materials indicates that you have utilized the resources provided.
3. How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact Us: Send an email to our support team at contact@cip1exams.com.
- Provide Information: Include your order number, the date of purchase, and the reason for the refund request.
- Await Confirmation: Our team will review your request and respond within 3-5 business days.
4. Processing Refunds
If your refund request is approved, the refund will be processed within 7-10 business days (actual time can vary based on circumstances). The refund will be issued to the original payment method used for the purchase.
5. Exceptions
- Courses that have been partially accessed or downloaded are not eligible for a refund.
- Refunds are not available for subscription-based services once the subscription has been activated.
6. Changes to the Refund Policy
CIP1 Exams reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and your continued use of our services after changes have been made constitutes acceptance of the new policy.
7. Contact Information
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at contact@cip1exams.com.
